Archive for the ‘ClientExec’ Category

Troubleshooting Authorize.Net problems with ClientExec

Monday, April 23rd, 2007

Try this —

1) Disable TEST MODE in your Authorize.Net account. In TEST MODE Authorize.net does not return a string.

2) Reset your transaction key in your Authorize.Met account and enter the new key in Admin -> settings -> 3rd party billing.

3) Upgrade or re-install Curl to the latest available version. Curl is a free download from (http://curl.haxx.se)

4) Leave the MD5 Hash value empty

What is Clientexec and how to Install it.

Monday, April 23rd, 2007

Clientexec is a robust client management software use for managing hosting clients, as well as many other types of clients, that offers the ability for monthly billing. CE Clientexec) also offers an area for your clients to create support tickets, and allows you to respond to the tickets as well. CE integrates with Paypal, Authorize.net, and many other 3rd party online payment processors.

Here is the procedure on how to install ClientExec

Depending upon your server configuraion you will have to download exect clientExec from here.

Detail of CE
For example if you have following configuration

- PHP versions between 4.3.0 and 5.0.5
- MySQL versions till 4.1

Downloading ClientExec
All customers with access to the latest ClientExec release will be able to download the release via the files module of the support center. After logging into http://www.clientexec.com/members click on files->overview from the main menu, then on ClientExec Stable folder.

Click on the zip file for the release to download onto your desktop

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Now To install ClientExec:

- The first step is to create a database. (You need to create a mySQL database, database
username, and database password.)

- Upload the entire contents of the zip file to your server in BINARY mode.

- Apply any patches as needed.

- Change CHMOD permissions on the config.php file to 666.

- Also modify the config file as per your database configuration.

- Point your browser to http://domain.com/install.php

- After the installation is complete, delete or move the install.php file

That is it. You should have a clean install and ready to go.

READ the CHANGELOG.txt file

1) First step in any upgrade is to backup your database. You can do so using an application
like phpmyadmin which is commonly found with your hosting control panel utilities.
NOTE: We can not stress this step enough. We can not help you easily with any issues to
your data unless you have a backup before any upgrade.
2) Unzip the contents of your compressed ClientExec file.
3) FTP to your server, which contains the domain of your ClientExec installation.
4) Remove all of your files except for:
config.php
license.php – If upgrading from 2.2.x you do not need to keep your license file
uploads/files – Do not remove this folder if you have files in your files manager
5) Upload all the content files from the ClientExec zip file. Ensure that you do not overwrite
config.php or license.php
6) Visit http://yourceurl/install.php and click on Upgrade. Follow the steps until completion.
7) If you are getting any error o the above URL then please check that you have change the file permission to 666.
8) Delete install.php.

Upgrading Notes:
-If you see the install option available when you run the install.php script then you need to
check your config.php and ensure that you didn’t overwrite by mistake.
-If you are upgrading from beta 2.2.x then you do not need to keep your license.php file prior
to running the upgrade.
-After you have upgraded your version of CE you can now delete your license.php file.
-After you have upgraded your version of CE make sure you remove your install.php file.
-If after upgrading you find that you have unauthorized version installed message do not stress,
just follow the instructions below on obtaining a new license.
-After each upgrade go to admin->settings->3rd party invoices to ensure all plugins are synched properly

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You can have detail info for clientexec at following URLS:
http://www.clientexec.com/manual
http://www.clientexec.com/kb
http://www.ce-talk.com/
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