You need to check three things:

* Is there a symbolic link to the fantastico directory in the theme(s) you are using?

To create the symbolic links, run the following command for each theme that needs a link:

Code:
ln -s /usr/local/cpanel/3rdparty/fantastico /usr/local/cpanel/base/frontend/x

Change “x” at the end of the command to the directory name of the theme you want to add the symbolic link to (monsoon, bluelagoon, etc.)

PLEASE NOTE: Some people have complained recently that the symbolic link to the fantastico directory gets removed every time CPANEL updates itself. This isn’t a problem with Fantastico, this is a problem with CPANEL itself. This has already been submitted as a bug. You can follow its progress here:

http://bugzilla.cpanel.net/show_bug.cgi?id=1220

* Make sure Fantastico is CHECKED (active) in the WHM Feature Manager feature set(s) you need it to be active in. Log into your WHM as root and click on the Feature Manager link and edit sets as needed.
* If you are running CPANEL 10.4.0C150 or later, and Fantastico still doesn’t appear in CPANEL’s own themes (xskin, etc.) please try running this when logged into your server as root via SSH:
Code:
mv /usr/local/cpanel/3rdparty/fantastico/xskin.html /usr/local/cpanel/base/frontend/x/cells/fantastico.html

If after all this Fantastico is not appearing in your customer’s CPANEL and you are using a custom theme, then try switching at least one account to “x” and see if the Fantastico link appears. If it does, you may be using a theme that does not support Fantastico and you should contact the theme’s creator (but PLEASE make very sure you’ve followed the steps above BEFORE doing so, to help rule out other issues).

This entry was posted on Friday, April 20th, 2007 at 11:11 am and is filed under Articles -- Webhosting, Fantastico / Installatron, WHM/cPanel. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.