Sometimes you make the right decision; sometimes you make the decision right...! In either case why not make the perfect decision by allowing ThinkSupport to serve you and your clients, as we at ThinkSupport deliver the BEST support solutions with a personal touch!
ThinkSupport truly believes in 'word of mouth is powerful'! ThinkSupport has been a vital part of web hosting support industry since 2002. The company started with three engineers working in a small location; globally launched the company in the name of ThinkSupport.net in the year 2005. Located in India - Nasik (180kms away from Mumbai), we as a company have expanded our organization from a small workplace of 250sq.ft area and 3 engineers to a spacious workspace spread across 5000sq.ft with 120+ highly qualified engineers working under one roof. On the pillars of trust, ThinkSupport is managing more than 3+ million websites round the globe, offering the best quality technical support and server administration services on Linux and Windows servers.
Serving our customers world wide, we offer round the clock - 24/7/365 support solutions via live chat, VoIP phone support, ticket and email support. Our outsourced support specialize in offering 100% private labeled support solutions, where your clients wont ever know, your support is being outsourced. Offering the quality of in-house support, we specialize in offering 24/7 hosting support (level1, level2 and level3 caliber) to all web hosting, data centers and Internet Service Providers. Our state-of-the-art infrastructure is the most secure support hub where every single confidential information is protected with the highest security firewall available in customer relationship organizations.
We are a financially strong and debt free company with a growing existence since 2002. We stay connected 24/7 with the help of the best ISP's available in India offering an excellent 99.99999% uptime. We pride ourselves to be few amongst those organizations who offer the best internet connectivity of 2MBPS which includes our backup connections as well. Our organization is backed up by the most redundant power generator offering 72 hours of power backup even in the most crucial circumstances.
We also expertise in core technologies such as .NET Consulting and Development, C#, VB.NET, ASP.NET, SOAP, Component Architecture, XML Client - Server Applications, Wireless Applications and Web services Complex Database Applications Web Applications using ASP.NET, ASP, PHP, Python, J2EE, J2ME, CMS and Portal Development, Application Maintenance. Our subsidiary unit also known by the name of ThinkSoftwares.net explains more about our expertise in software development. We deliver only the best quality software and services within your budget and time.
Benefits of Outsourcing and how ThinkSupport can be your perfect choice in terms of outsourcing your support?
Support Delivered by Professionals:
We hire only the best certified professionals in the support industry. Every individual goes through a series of extensive training which includes:
Dealing with every type of customer
being patient with the most difficult customer and at the same time following the golden rule "Customer is always right!"
offering the best solution in the minimum amount of time without having the customer lose his patience and temper
And last but not the least, being humble and polite to every client and treating him as if the client was our direct client.
Outsourcing your support to ThinkSupport helps you cutting your support cost to more than 40% per month, thus allowing you to expand your sales and marketing budget in favor of your growing business. Hence, you can call it as a 40% saving per month OR a 40% profit per month!
ThinkSupport is proud to have been one of the most trusted support partners for many of such web hosting companies who have expanded themselves from a small hosting company to today’s highly rated and large webhosts.
Flexible solutions - a key factor:
Our every support solution is designed to be the most flexible solution available in the market. We offer the best and affordable support solutions based on per hour / per week / per month and per year billing cycle. Upgrading and downgrading your support plans is possible at the cost of a single click, thus giving you more room for your business management.
Overridden language barrier:
Outsourcing has gained negative publicity for the language barrier across the various continents of the globe. Language barrier not only makes your clients feel uncomfortable, but also risks your business to get trapped in the "Outsourced Company" tag. But we at ThinkSupport have overridden the language barrier by hiring the best employees after thoroughly examining them for their grammatical and communication skills.