With Dedicated Support plan, our highly experienced and qualified techs work dedicatedly ONLY for your company.
With our dedicated engineers working for you, we guarantee a response time of 8 min and an average resolution time of 30 minutes (resolution time may be longer in few cases where the issue might require more time for troubleshooting and resolving). All our dedicated techs are either Microsoft Certified or Redhat Certified techs with good communication skills and excellent technical knowledge. Exclusive access to their IM and email is provided along with this package.
Each Dedicated tech works for 8 hours a day - 6 days a week. If you wish to choose our dedicated support for specific 8 hours of the day, you can have our tech work in the following shifts:
Shift 1) 9.00hrs IST - 17.00hrs IST / 20.30 PST - 4.30hrs PST / 22.30 CST - 6.30hrs CST / 23.30 EST - 7.30hrs EST / 3.30 hrs GMT - 11.30 hrs GMT
Shift 2) 17.00hrs IST - 1.00hrs IST / 4.30hrs PST - 12.30 hrs PST / 6.30hrs CST - 14.30hrs CST / 7.30hrs EST - 15.30hrs EST / 11.30hrs GMT - 19.30 hrs GMT
Shift 3) 1.00hrs IST - 9.00hrs IST / 12.30hrs PST - 20.30hrs PST / 14.30hrs CST - 22.30hrs CST / 15.30hrs EST - 23.30hrs EST / 19.30hrs GMT - 3.30 hrs GMT
You can stay in touch with our dedicated engineer through exclusive access to his private IM during his shift.
Our dedicated engineers work on the workstations which are exclusively assigned to them, thus making sure that their workstations and data are not shared by anyone else in our organization.
Dedicated Level 2 Support : Contact Us to request a quote
(1 dedicated level2 engineer working 8 hours a day and 6 days a week
Having knowledge of Level 1 and Level 2 issues, our dedicated level2 tech is a certified tech with an experience of around 2 years in the web hosting and server management industry
A level 2 tech is capable of working on all major control panels, with a sound knowledge of Ssh and RDP (Remote Desktop Protocol for Windows) consoles. Level2 caliber tasks include providing technical chats, fixing issues that need to login to server with ssh or Administrator privileges (for windows servers), installing third party scripts with the help of rpm, configuring remote and local backups, monitoring the servers and applying the fix for the respective problems.
Few technical examples – Controlling spamming issues, server high load issues, and minor dos attacks etc.
Dedicated Level 3 Support : Contact Us to request a quote
(1 dedicated level3 engineer working 8 hours a day and 6 days a week)
With a rock solid experience of more than 4 years, our level3 dedicated tech is capable of resolving almost any technical issue that can be done by anyone on this globe REMOTELY. A fantastic track record, valid certification, and the best experience makes our level3 engineer to work with more output and support skills as compared to other companies and remote free-lancers. A ThinkSupport Level3 dedicated tech has a vast experience of working on almost all major OS's, control panels and technologies including Centos, Fedora, Redhat, FreeBSD, Gentoo, Ubuntu, Microsoft Windows 2000, Microsoft Windows 2003, Microsoft Windows 2008, Whm/Cpanel, Plesk, Hsphere, DirectAdmin, Helm, Ensim, HostingController, Webmin, ffmpeg, etc.
Having a complete knowledge of Level 1, Level 2 and Level3 issues, task managed by our dedicated level3 engineer include almost everything such as compiling different applications like third party applications, kernel installation and upgrades, controlling dos attack and spamming issues on the server, troubleshooting failed services, restoring drives and servers etc.
Few technical examples – Fixing spamming and dos issues, installing and upgrading kernel from source, grsec patches, securing server with the help of third party scripts, load management etc. In short all mom and pop issues related to server. |
